At Swedbank we have a lot of experience in storing and handling customer data and information as part of our bank activities. It is important for us that you feel safe with how we use your personal information. We protect the information and process your personal data in a correct manner. We want you to know how we use your personal data and what rights you have.
Processing of your personal data
How we use your data
Personal data is all the information that can be directly or indirectly connected to you as an individual. It varies from your personal identity number, name and address to information such as IP address, bank card withdrawals, registration number or the language you told us you would like to be contacted in.
What data we require depends upon what service you are using. We can get personal data directly from you when we sign an agreement at a branch, relating to a loan or insurance, but also at a later stage when you communicate with the bank and use the services. We can also retrieve data from external sources, for example, credit reference agencies and the civil status register, as well as through cookies on our websites.
We use personal data to perform our services and improve our products and our quality by conducting customer surveys and market analyses. Personal data also helps us prevent money laundering, terrorist financing, prevent and investigate crimes, and makes it possible to make payments, credit, and risk assessments.
Personal data is stored for different lengths of time depending on what the data will be used for and on legal requirements.
To be able to supply you with our services, it is, at times, necessary for us to share your personal data with other companies within the Swedbank Group or other suppliers that work on our behalf. We place the same demands on our partners regarding confidentiality and security of customer data that we place on ourselves. We are always responsible for ensuring that your personal data is processed correctly.
We may also share data with for example the authorities, Swedish Credit Reporting Agencies, partners within international payment systems, and whenever necessary, as required by the law or judicial processes.
In connection with the processing of your personal data, you have certain statutory rights. You are entitled to find out whether Swedbank is processing your personal data and, if this is the case, to obtain a copy of your data and information about personal data processing (i.e. a register extract). You are also entitled, in some cases, to have incorrect data corrected, deleted or electronically transmitted. You are also entitled to object to the data processing and to request us to restrict the processing of your personal data.
If you wish to find out what data Swedbank has about you, click on the link “how to order a register extract” (at the bottom of this text) and follow the instructions provided. We will reply to you as soon as possible, but within a month at the latest.
If you have any questions about the processing of your personal data, or wish to exercise any of your rights, e.g. if you wish to request a register extract; request the correction, deletion and/or removal of your personal data; or object to the processing of your personal data or request its limitation, you are welcome to contact us by using the following contact details:
Postal address: Swedbank AB, GSS Operations A7, 105 34 Stockholm
Web: You can easily and securely send messages to us by visiting swedbank.se and logging in to the Internet Bank. Go to Messages and select the topic “GDPR - personal data request”
Telephone: Customer Service Centre - Private 0771-22 11 11
Bank branches: Find your local branch office (in Swedish)
Remember that you can see the majority of the personal data we process about you by logging into the Internet Bank or in the app.
Some processing of personal data requires us to have your approval, i.e. consent.
You have the opportunity to personally decide the extent to which you want us to use your data, e.g., if you approve of our using your data for direct marketing or for providing you with personal offers. You can manage your approvals and change your choices in the Internet Bank and app, via your bank branch or by calling our Customer Service Centre Private at +46 (0)771-22 11 22, where you can also add and change your contact details.
You are also entitled not to be subject to a decision that is based solely on automated decision-making, e.g., a home loan decision or interest-rate decision, and are therefore always entitled to request that the decision be made manually instead. In this case, contact the Customer Service Centre Private or your bank branch.
Do you want to know more? Ask your question in the box, “ Hej! Hur kan vi hjälpa dig?” ("Hello! How can we help you? ") at swedbank.se, or via the query tab right here on this page (or at the bottom if you look in a phone or tablet).
You can also contact your bank branch or give us a call. We can be reached at 0771-22 11 22, at all hours. Ask us, we are here to give you advice. We appreciate your opinion.